Products

How do I wash my linens?

Most, but not all, towels, resortwear, and linens are machine washable. We recommend machine washing on cold, and hang drying or tumble drying on low heat. While Turkish-T products do not bleed or fade with wash, we recommend washing your linens before use due to the delicate, hand-dyed nature of our fine Turkish linens. Just a friendly tip: While no one enjoys ironing, a quick press can do wonders for your linens!

What if I have questions about your products?

Please contact our Customer Care team at shop@turkish-t.com, or call us at 1-855-350-8777 and we will be happy to assist you!

Where are our products made?

Turkish-T products are completely natural, made with 100% hydrofil cotton, and processed under the stringent Eokoteks Standards making them safe and environmentally friendly. Our Products are manufactured and sourced in compliance with all applicable laws, rules, regulations, bye-laws, employment laws and codes of practice both Internationally, UK, USA, and EU.

Turkish-T product standards are that all employees involved, whether directly or outsourced in the manufacture of the products are legal, have been paid fairly and their work conditions are in conjunction with local labor laws. We understand that the products made or manufactured did not involve, directly or indirectly the use of child labor illegal environmental practices or harassing.

We confirm that the dyes used in the manufacturing process are Eokoteks Certified in compliance with the Worldwide Human Health and Environmental Safety Regulations- a copy of this certificate is held by Turkish-T.

ORDERS, DELIVERY, & RETURNS

Do you ship internationally?

We are happy to ship internationally, however our website is unable to process our most competitive international shipping rates at this time. Please contact shop@turkish-t.com to place your international order and to learn more about our customs, duties, and taxes policy.

How long will it take for my items to arrive?

For standard, in-stock orders, our warehouse team strives to ship your purchase within 1 business day. For Standard Ground shipments, most orders are delivered within one week. We also offer Express Saver, 2-Day, & Standard Overnight services for faster delivery.

Which shipping carriers do you use?

We ship via FedEx. For any questions or concerns regarding our shipping carrier or method, please email our Fulfillment Team at fulfillment@turkish-t.com.

Where can I find details on shipping information?

Information on Standard Delivery, Rush Delivery, and tax rates are located here.

How do you calculate your shipping and handling charges?

Shipping rates are calculated based on the total weight of the merchandise in your cart. As closely as possible, the rates that we charge for shipping and handling at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and to ensure that it meets the highest expectations. If you have any questions or concerns about how shipping and handling fees are calculated on your order, our Customer Care team will be happy to assist you. Please feel free to contact us at shop@turkish-t.com or call us at 1-800----. We are available to assist you Monday through Friday, from 9 am – 5 pm CST.

What is the return policy for online purchases?

Please view our Return Policy.

How do I know if my items are available for immediate shipment?

If the item is not in stock, an inventory status and expected ship date will appear as a message in the shopping cart. Occasionally, we find that an in-stock item is damaged or defective when we fill an order – and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we will strive to fulfill your order promptly; we'll also notify you immediately. This delay will not incur further charges.

What if an item is on backorder?

We strive to maintain inventory on all product. However, if an item is on backorder you will see a backorder message in your shopping cart with the expected in-stock date. Occasionally, if we have had unexpectedly high demand for an item, we may sell out before the backorder message displays. If this is the case, you will be notified via email as to the status of that particular item.

CREDIT & PAYMENTS

Why are orders shipped to some states taxed?

Turkish-T maintains an office in Nashville, Tennessee. Our physical presence in this state requires us to collect sales tax on behalf of the state of Tennessee. State law requires sales tax to be collected according to the address where the merchandise is shipped.

Which credit cards do you accept?

Turkish-T accepts Visa, Mastercard, Discover, and American Express.

Is my credit card information secure?

Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.

TRADE

How do I set up a wholesale account?

Please fill out our Wholesale Application for general wholesale information, order minimums, wholesale pricing, and catalog inquiries.

What if I have questions about your products?

Please contact our Customer Care team at shop@turkish-t.com, or call us at 1-800-xxx-xxxx and we will be happy to assist you!

Do you offer a discount to designers?

Please fill out our Designer Application for general information, order minimums, designer pricing, and catalog inquiries.

Press

How do I reach the public relations department?

For press related inquiries, please contact press@turkish-t.com